i apologized to you and also offered you earplugs and a breakfast voucher to try and ease the noise and make up for the DJ we had that night because i saw how much you wanted to stay at our hotel. i offered you free cancellation as service recovery when normally we would charge a first nights room and tax for cancelling the day of. when you checked in i let you know about the music first ahead of time and let you know that 6th floor pool side rooms were the only ones we had left for the night. Do better!…ĭear amberm91 Thank you for choosing Hotel Indigo El Paso Downtown and for taking the time to provide feedback about your experience at our property. I have received better service at a basic La Quinta and it’s sad because this hotel does not live up to the hype. No regard to the reservation that was booked almost two months ago, no offer at looking at another weekend, no concern over the weekend ruined not even the most basic hotel service question of what brings you to our hotel today…nothing! The worst first and last impression because I will gladly tell my experience to anyone who wants to hear. The conversation took maybe two minutes, she wrote a cancellation number on a sticky note and picked up the phone call she placed on hold. I said really? And she said yes, she did say they wouldn’t charge for my cancellation…wow…thanks! I decided to cancel being the weekend was meant to relax and paying for a nice hotel to be up half the night was not ideal. She said I could cancel or she could offer ear plugs. I said ok, and she said we have a band playing tonight and tomorrow till 1 am and it’s really loud, again I said ok what choice do I really have. She then told me they had 1 room available on the floor above the and facing the pool. She asked if I had a reservation and name it was under and I gave it to her. Again velvet very pleasant, desk attendant I feel had better things to do today than off good service. My husband deployed thousands of miles away surprised me for Mother’s Day with a weekend staycation to Indigo, he booked it for June so I could take advantage of the pool, and found a sitter for our children all while over seas so I could have a little time to myself since the days are hectic and never ending while he’s away. I had told my husband what a great relaxing getaway it would be with the roof top pool/bar sometime before we leave. I have looked into the “top” hotels here and read so many great things in this one. My husband has been deployed since Jan 2, so it is my 4 kids and myself a working mom. We are a military family stationed at Bliss. I think to understand the disappointment you have to know why this hotel was chosen to begin with. Let my first say the valet attendants are very kind and helpful, oddly enough more apologetic than the hotel attendants. Club Mahindra Resort - Tungi, Lonavala, Maharashtraĭisappointed would be an understatement for how I feel about this hotel.Hotels near Universidad Pedagogica Nacional del Estado de Chihuahua Campus Ciudad Juarez.Hotels near Instituto Tecnologico de Ciudad Juarez.Hotels near Regency Beauty Institute - El Paso, TX.Hotels near Pipo Academy of Hair Design.Hotels near International Business College.Hotels near University of Texas at El Paso.Hotels near Universidad Tecnologica Paso del Norte.Hotels near The Berkeley Cocktail Lounge.Hotels with Complimentary Breakfast in El Paso.Extended Stay America Hotels in El Paso.Hotel Indigo El Paso Downtown, an IHG Hotel Pool.Hotel Indigo El Paso Downtown, an IHG Hotel Rooms.Hotel Indigo El Paso Downtown, an IHG Hotel Features.Hotels near Hotel Indigo El Paso Downtown, an IHG Hotel.
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